Peter the Chocolate Rabbit HOLLOW

*Due to the warmer months or if you live in a warm climate all year long (Lucky you!!), we highly recommend that you purchase a cold pack (listed SEPERATE). We offer moisture resistant packs that are good for up to 2 days. We cannot be held responsible for items that melt if cold packs are not purchased. One cold pack is sufficient for a package up to 4 items.  If you chose to not order an ice pack and your order melts, it is not the sellers responsibility to refund or to resend the items due to the amount of work involved with making our products and we cannot be held responsible because you chose not to buy an ice pack.  In the warmer months, we ship Monday through Thursday to help make sure that your chocolate is not sitting at a USPS warehouse for an extra day. 

*Please be advised that our products are made in a facility where Milk, Dairy, Soy, Wheat, Eggs, Peanuts and Tree Nuts are used. We take every precaution to eliminate any contamination for those who have allergies but we cannot guarantee this 100%. If you have an allergy, please indulge with caution. Enjoy!!

We will only accept returns on items that we make an error on with shipping. For instance, if you ordered 5 bags of milk chocolate pretzels, and we accidentally ship you dark chocolate, we will pay for the return of the product. If you order 5 bags of dark and you meant to buy milk, if you want to exchange, it would be at your costs. In both situations, the products need to return to us sealed! In the exact shape that we sent them to you. If products are opened, than we are sorry, we cannot accept a return or an exchange. This is for food safety guidelines.

Please contact me with any questions regarding shipping or for multiple piece shipping quotes. We package your order will the utmost care to help ensure your items arrive in pristine shape, however, once they leave our shop, we cannot be held responsible for damage that may happen in the hands of the post office, Fed Ex, or UPS.  If this happens, please file an insurance claim with the usps.  We also cannot be held responsible for delays in the postal service, weather, holiday delays or packages that may arrive after your scheduled delivery date.  Once we ship, your package is in their hands.  We have not had any issues in the past, but we must be clear with our policies.  Our products take a lot of work to make and we take pride in our products and our aim is for you to enjoy our hard work and come back for more!